Refund policy

NightLume Return & Refund Policy

We want you to feel confident ordering from NightLume. If there is a problem with your order, please contact NightLume support within 30 days of delivery.

Returns

For hygiene and safety reasons, opened or used skincare products aren’t eligible for change-of-mind returns unless the product arrived damaged, defective, or incorrect.

Unopened and unused items in their original condition may be eligible for return when a return is requested within 30 days of delivery.

Please contact NightLume support before returning an item so we can provide the appropriate return instructions and return address. Do not send a return to the address shown on a shipping package unless instructed to do so.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and details about the issue so we can review it.

Return shipping

Customers are responsible for return shipping costs for eligible change-of-mind returns. If an item arrived damaged, defective, or incorrect, NightLume will provide appropriate instructions after reviewing the issue.

Refunds

Approved refunds are issued to the original payment method after the eligible return is received and inspected. After a refund is issued, the time required for the funds to appear depends on your bank or payment provider.

Questions or missing refunds

Please use the NightLume customer-support chat available on our storefront for assistance with returns, refunds, damaged products, or order questions.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.