Returns & Refunds
We want the return process to be clear before you buy. The final product-specific return eligibility and any hygiene-related restrictions will be confirmed before checkout opens.
If your order arrives damaged, defective, incorrect or materially different from what was ordered, contact us through the Contact page promptly and include your order number and relevant photos where appropriate.
Approved refunds are issued to the original payment method. Bank or card processing times may vary after a refund is issued.
Do not send a return without instructions from NightLume, because the correct return destination can depend on the fulfillment route.